Review scene and ensure no dangers
You’re no help to anyone if you get hurt in the incident. Always ensure you take a moment to review the scene and assess the risks. Don’t rush in, there may be unseen dangers.
Evaluate first aid requirements
Are you trained or do you need to get trained assistance? Do you have the recommended equipment with you. Always ensure personal safety when delivering first aid, gloves and wipes should available in every first aid box.
Where possible, do not allow others to enter a dangerous area. Remember prevention is always better than the cure. Ask for assistance to keep bystanders away at a safe distance.
Preserve and protect, gather evidence
Try to ensure the incident scene isn’t tampered with, it may well be investigated by local authorities or law enforcement. Where possible try and get statements from witnesses to aid any future investigations.
Only report factual information
Say only what you see, don’t make assumptions or embellish what may have happened. It’s ok if you don’t know everything about the incident – tell us what you know for sure, every piece of factual information helps responders make the right decisions.
Notify GCC and duty manager of area
Never go it alone, always tell GCC when you come across an incident. They can help get you the assistance, support and equipment you may need to respond effectively. If you know who is responsible for the area contact them too, if you don’t ask GCC to do that for you.
If you are involved in an incident we expect you to report what you did, what you saw and importantly what happened. This should be on PRIME for all GAL staff or direct to a GAL business manager for all our stakeholders and third party colleagues. Importantly make sure you report the incident as soon as you can whilst it is still fresh in your memory.
Ensure corrective actions
You may be fortunate to be able to put in place a short or long term fix to prevent this incident from re-occurring, if not please ensure you work with the area owners to assist in doing so if asked. Preventing the same incident happening again is in all our interests.